Add Webcare as a Trusted Site – Webcare Help Centre

This article contains information regarding;

Adding Webcare as a Local Intranet Site | Adding Webcare as a Trusted Site

Removing Webcare from Compatibility View Settings

One of the most versatile features of Webcare is its ability to integrate with Microsoft Office products.

This integration allows you to for example, connect Webcare Events Calendar to your local Microsoft Outlook application. Hence, giving you the flexibility to download and manage your organisation’s events with your personal calendar. The Export to Spreadsheet option allows you to export all Client/Staff reports to Microsoft Excel for further manipulation.

Enabling Integration

To enable this integration, Webcare site needs to be identified as a Trusted site and a Trusted Local intranet site.

Please Note: These steps have to be performed at your desktop machine (at office, or at home) and not on the organisation's server.

There are three steps to complete this process:

STEP ONE: Add Webcare as a Local Intranet Site

STEP TWO: Add Webcare as a Trusted Site

STEP THREE: Remove Webcare from Compatibility View Settings

TIP: In these three steps, we have used the Webcare demo site as the URL address for example purposes only. When you are adding Webcare you will need to use YOUR OWN ORGANISATIONS Webcare URL eg, YOURCOMPANIES.webcare.net.nz. This can be found by looking at the address bar of your internet browser of your Webcare site. If you are having trouble locating this, please contact your administrator to find your organisation’s site address.

Step One:

Add Webcare as a Local Intranet site:

Open Edge. Click the three dots in the top right hand corner, then More Tools, then Internet Options.
Select Local intranet (1) and then click on Sites (2)
Click on Advanced
Clicking on Advanced will bring up Local intranet dialog box. Add your company Webcare website to the website zone (1), and click Add (2). The Webcare site address will be added in Websites. Then press Close (3).

In the screenshot above we add demo.webcare.net.nz as a Trusted site.
However, your organisation will have a different site URL.
Your URL is the address you use to access your Webcare. This can be found by looking at the address bar of your internet browser of your Webcare site.

The pages will be:
https://XXXX.webcare.net.nz
https://XXXX-app.webcare.net.nz

(XXXX is the Url of your organisation e.g. https://demo.webcare.net.nz and
https://demo-app.webcare.net.nz)

If you are having trouble locating the please contact your administrator to find your organisation’s site address.

Step Two:

The following steps will add Webcare as a Trusted site:

Open Edge. Click the three dots in the top right hand corner, then More Tools, then Internet Options. (as per the first step above)
In the Internet Options dialog box, click Security (1) tab. In the Select a zone to view or change security settings box, select Trusted sites (2). Then, click Sites (3) button.
In the Trusted sites dialog box, under Add this website to the zone (1), type Webcare site addresses , and click Add (2). The Webcare site address will be added in the Websites box. Then click Close (3).

Tip: The current snapshot adds demo-app.webcare.net.nz as a Trusted site. However, your organisation will have a different site URL. Your URL is the address you use to access your Webcare. This can be found by looking at the address bar of your internet browser of your webcare site. If you are having trouble locating the please contact your administrator to find your organisation’s site address. PLEASE NOTE IT IS IMPORTANT TO ADD -app TO YOUR ADDRESS eg https://demo-app.webcare.net.nz.

Step Three:

Remove Webcare from Compatibility View Settings

While adding your Webcare site to trusted website and intranet sites, it is important to take the time to ensure Webcare is NOT listed under Compatible View Settings.

To Ensure Webcare is NOT listed under Compatible View Settings:

1. Open Edge. Click the three dots in the top right hand corner, then Settings.
Select Default browser, ensure the Allow sites to be reloaded in Internet Explorer mode (IE mode) is set to Allow. Then Add the two sites you added in the previous steps:
https://XXXX.webcare.net.nz
https://XXXX-app.webcare.net.nz

(XXXX is the Url of your organisation e.g. https://demo.webcare.net.nz and
https://demo-app.webcare.net.nz)