Two-factor authentication (2FA) adds an extra layer of security to your Webcare account.
Your organisation may require 2FA before you can sign in to Webcare. You can set up two-factor authentication from the Staff > Login tab.
After entering your username and password,
Webcare may ask you to verify your identity using an authenticator.
You can use either:
- Webcare Authenticator in the Webcare Mobile App, or
- a third-party authenticator such as Microsoft Authenticator or Google Authenticator
Your organisation may require 2FA before you can sign in to Webcare.
Option 1 — Use Webcare Authenticator in the Mobile App
Use this option if you already use the Webcare Mobile App.
Step 1 — Open the Webcare Mobile App
Open the Webcare app on your mobile device and sign in to your Mobile App account.
Step 2 — Open Authenticator
From the Webcare Mobile App, open Authenticator.
If Authenticator has not previously been set up, follow the on-screen instructions to register it for your Webcare account.
Step 3 — Use Webcare Authenticator when signing in
When you sign in to Webcare with your username and password, Webcare may send a sign-in request to your registered mobile device. Select Generate Access Code to generate a 6-digit code. Enter this code into Verify your identity screen to complete the Sign-In process.
Option 2 — Use Microsoft Authenticator or Google Authenticator
Use this option if you prefer to use a third-party authenticator application.
Supported applications include:
- Microsoft Authenticator
- Google Authenticator
You will first need one of these apps installed on your mobile device.
Your authenticator app will display a 6-digit code. Enter the current 6-digit code into Verify your identity screen to complete the Sign-In process.
The code changes regularly, so make sure you enter the current code shown in your authenticator app.