Webcare supports Two-Factor Authentication (2FA/MFA) to enhance account security for staff members. This adds an additional layer of protection by requiring a time-based verification code generated through either the Webcare Mobile App’s built-in authenticator or Microsoft or Google Authenticator.
Two-Factor Enabled in Staff Settings
Two-Factor Authentication must first be enabled in the Login Settings for staff members who require MFA access.
To complete the Sign In process, you can use either:
- Webcare Authenticator in the Webcare Mobile App, or
- a third-party authenticator such as Microsoft Authenticator or Google Authenticator
Option 1 — Use Webcare Authenticator in the Mobile App
Use this option if you already use the Webcare Mobile App. This account needs to be set up by your local admin.
Option 2 — Use Microsoft Authenticator or Google Authenticator
Use this option if you prefer to use a third-party authenticator application.
Supported applications include:
- Microsoft Authenticator
- Google Authenticator
You will first need one of these apps installed on your mobile device.
Step 1 — Open your Webcare account settings
Sign in to Webcare and open the area used to manage your login or two-factor authentication settings.
Select the option to Register Authenticator.
Step 2 — Choose or open your authenticator app
Open either:
- Microsoft Authenticator, or
- Google Authenticator
Add a new account and choose the option to scan a QR code.
Step 3 — Scan the QR code displayed by Webcare
Webcare will display a QR code.
Scan this code using your authenticator app.
The account will normally appear using a name similar to:
Organisation Name (Webcare)
with your username or email address shown with it.
Step 4 — Enter the verification code
Your authenticator app will display a 6-digit code.
Enter the current 6-digit code into Webcare to confirm the registration.
The code changes regularly, so make sure you enter the current code shown in your authenticator app.
Step 5 — Registration complete
Once the code has been successfully verified, your authenticator is registered.
The next time Webcare requires two-factor authentication, open your authenticator app and enter the current 6-digit code.