How do I quickly search for a client/staff?
In the client or staff list, press the control or <Ctrl> and the F button 
on your computer .
This will bring a search box. Type the Client or Staff name and press enter.
How do I only bring up the relevant information?
To find out how to filter information - Click here
How can I do a Snapshot or how do I show what is wrong on my screen? - Click here
How do I upload a profile photo of a client? - Click here
Why are the dates and toolbar not showing?
Your dates and toolbar will not show if you have not added Webcare as a trusted and have not clicked the sign in automatically box.
To learn how to add Webcare as a trusted site - click here.
To learn how to click sign me in automatically - click here.
Is there a way to bring up a calendar when filling in dates in online forms?
Yes there is. Calendars come up when you are using Internet Explorer as your browser 
We recommend using Internet Explorer as your browser when using Webcare as it makes the most of all of the features and works really really well if you have added Webcare as trusted site.
Is there a way to edit the font in text boxes in online forms?
Yes there is. The option to change fonts, change font size, font colour etc comes up when you are
using Internet Explorer as your browser. We recommend using Internet Explorer as your browser when using Webcare as it makes the most of all of the features and works really really well if you have added Webcare as trusted site.
How can I only bring up the notes/ information I require? - Click here
How can I make the form larger to read?
To learn how to zoom in and out to make Webcare look larger or smaller - Click here
A staff is unable to login
Your staff may have failed to login five or more times (by using the wrong username or password). For security reasons, this would lock the staff member out. To re-enable staff login.
How do I connect outlook? - Click here
Can I edit documents within Webcare without having to delete and upload a new document?
Yes you can. To edit Microsoft documents in Webcare - Click here
Why can I not remotely connect to Webcare from my computer?
When searching for your Webcare site from an outside computer, you need to write the full address in the internet address bar NOT the search engine. For security reasons, your personal site has been hidden from google and other browsers, which means you need to enter the full address in the address bar:
Why can I not export to spreadsheets?
This may be because you have Webcare listed in your compatibility view settings. It is important to make sure Webcare is not in your compatibility view settings - Add Webcare as a trusted site? You will also need to ensure you have clicked sign me in automatically when you login. If either of these two steps are not completed then you will not be able to export documents.
Why does my roster not show?
This may be because you have Webcare listed in your compatibility view settings. It is important to make sure Webcare is not in your compatibility view settings - Step three - How do I remove Webcare from my compatibility view settings?
I'm really having trouble with Opening Microsoft in Webcare. What can I do?
If you have updated Webcare as a trusted site and as a trusted intranet site and have signed in automatically. The issue may be a compatibility issue. To learn how to resolve a compatibility issue - click here