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Trouble downloading the Mobile App via the PlayStore

Support Team
  • Updated

Download Icon.png What to do if the PlayStore (Android) says 'this item is not available in your country:

The Webcare Staff app is only available for users registered in NZ and Australia, so your Google account (which is linked to the PlayStore account) needs to be registered to NZ or Australia. 

We have linked the article on how to change the Google Play country below. Please follow the instructions and try downloading the app again. 

 

How to change your Google Play country

Your Google Play country determines what content you see in the store and in apps. The apps, games, and other content in the Store and in apps can vary by country.

  • You must wait 12 months after initially creating a payments profile before you can change your Play country. You can only change your Play country once per year. If you change your country, you won’t be able to change it back for one year.
  • When you change your country, you won’t be able to use your Google Play balance that you have in your old country in your new country.
  • You may lose access to some books, movies, TV shows, games, and apps.
  • To change your country, you need to set up a new country in Google Play.
  • To set up a new country, you must be in that country and have a payment method from the new country.

Change you Google Play country

  1. On your Android device, open the Google Play Store app Google Play.
  2. At the top right, tap the profile icon.
  3. Tap Settings and then General and then Account and device preferences and then Country and profiles.
  4. Tap the country where you want to add an account.
  5. Follow the on-screen instructions to add a payment method for that country.

Tip: Your profile can take up to 48 hours to update.

 

Switch between existing country profiles

Important: You must wait 12 months after initially creating a payments profile before you can change your Play country. You can change your Play Country once per year. If you change your country, you'll need to wait a year to change it again.

  1. On your Android device, open the Google Play Store app Google Play.
  2. At the top right, tap the profile icon.
  3. Tap Settings and then General and then Account preferences and then Country and profiles.
  4. To change countries, tap the name of the one you want to change to.

Tip: Your profile can take up to 48 hours to update.

 

I can't find the option to add a country

You may not see this option if:

  1. You've changed your country within the last year.
  2. You aren’t currently in a new country. This is based on your IP address.
  3. You’re part of a Google Play Family Library.

 

Link to the article: 'https://support.google.com/googleplay/answer/7431675?hl=en'

 

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