Webcare supports Two-Factor Authentication (2FA/MFA) to enhance account security for staff members. This adds an additional layer of protection by requiring a time-based verification code generated through either the Webcare Mobile App’s built-in authenticator or Microsoft or Google Authenticator.
Two-Factor Enabled in Staff Settings
Two-Factor Authentication must first be enabled in the Login Settings for staff members who require MFA access.
To complete the Sign In process, you can use either:
- Webcare Authenticator in the Webcare Mobile App, or
- a third-party authenticator such as Microsoft Authenticator or Google Authenticator
Option 1 — Use Webcare Authenticator in the Mobile App
Use this option if you already use the Webcare Mobile App. This account needs to be set up by your local admin.
Option 2 — Use Microsoft Authenticator or Google Authenticator
Use this option if you prefer to use a third-party authenticator application.
Supported applications include:
- Microsoft Authenticator
- Google Authenticator
You will first need one of these apps installed on your mobile device.
Step 1 — Open your Webcare account settings
Sign in to Webcare and open the area used to manage your login or two-factor authentication settings.
Select the option to Register Authenticator. Webcare will display a QR code.
Step 2 — Choose or open your authenticator app
Open either:
- Microsoft Authenticator, or
- Google Authenticator
Add a new account and choose the option to scan a QR code.
Step 3 — Scan the QR code displayed by Webcare
Scan the generated QR code using your authenticator app.
The account will normally appear using a name similar to:
Organisation Name (Webcare): your username
with your username or email address shown with it.
Step 4 — Enter the verification code
Your authenticator app will display a 6-digit code.
Enter the current 6-digit code into Webcare to confirm the registration.
The code changes regularly, so make sure you enter the current code shown in your authenticator app.
Step 5 — Registration complete
Once the code has been successfully verified, your authenticator is registered.
The next time Webcare requires two-factor authentication, open your authenticator app and enter the current 6-digit code.
Which option should I use?
- Use Webcare Authenticator if you already use the Webcare Mobile App and want your Webcare sign-in verification in the same application.
- Use Microsoft Authenticator or Google Authenticator if you already use one of these applications for other services or prefer a separate authenticator app.
Your organisation may provide specific instructions about which option you should use.
If you change or lose your phone
If you replace or lose the device containing your authenticator, contact your Webcare administrator.
Do not register another person's device or a shared device unless your organisation specifically allows it.
Your administrator may need to remove the old authenticator before a new one can be registered.
If you receive a sign-in request you did not initiate
Do not approve the request or provide an authentication code to anyone.
Contact your administrator if you believe someone else may be attempting to access your Webcare account.